Privacy Policy
Last updated: April 13, 2026
1. Introduction
Creedmark ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using Creedmark, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and university affiliation provided during account registration.
- Chapter Data: Roster information, membership types, event details, recruitment data, grade reports, and other chapter-related content entered by authorized users.
- Payment Information: Payment card details are collected and processed securely by Stripe. Creedmark does not store full card numbers on its servers.
- Usage Data: Information about how you interact with the Service, including pages visited, features used, and device/browser information.
- Cookies: We use cookies and similar technologies to maintain sessions and improve the user experience.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service
- Process payments and manage financial transactions
- Send transactional emails (e.g., payment receipts, invite emails, password resets)
- Improve and personalize the user experience
- Enforce our Terms of Service and protect against fraud
- Respond to customer support requests
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Chapter Administrators: Authorized officers within your chapter or council can view member data relevant to chapter operations (e.g., dues status, contact information).
- Service Providers: Third-party services that help us operate the platform, including Stripe (payments), Supabase (database and authentication), Resend (email delivery), and Vercel/Netlify (hosting).
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS/TLS), secure authentication via Supabase Auth, and role-based access controls within the platform. However, no method of electronic storage or transmission is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict certain processing of your data
- Request a portable copy of your data
To exercise any of these rights, please contact us at support@creedmark.com.
8. Third-Party Services
The Service integrates with third-party services that have their own privacy policies. We encourage you to review the privacy policies of:
9. Children's Privacy
Creedmark is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@creedmark.com.